S!LLY FAQ

General Information

Q: What are your fluffy bucket hats made of?
A: Our fluffy bucket hats are made of 100% cotton with a fluff made of micropolyester.

Q: Where are you based?
A: We are based in Los Angeles, California.

Ordering and Shipping

Q: What is the processing time for an order?
A: The processing time for an order is 5 days. Shipping is through USPS

Q: Do you offer international shipping?
A: Currently, we do not offer international shipping. We only ship within the United States.

Q: Can I return or exchange my hat?
A: All sales are final. We do not offer returns or exchanges at this time.

Care Instructions

Q: How should I wash my fluffy bucket hat?
A: Wash your fluffy bucket hat on cold ONLY.

Q: How should I dry my fluffy bucket hat?
A: Air dry your hat or use a light tumble setting on your dryer by itself.

Additional Questions

Q: Can I order a custom design?
A: Of course!! You can order a custom designs, Please contact us for more details and to discuss your design ideas. Custom hats start at $60.

Q: How can I contact you for more information?
A: You can contact us via email at [email protected].

Q: How do I know if the hat will fit my head?
A: Our hats are designed to fit most head sizes comfortably. If you have a specific size concern, please reach out to us for assistance.

If you have any other questions, feel free to reach out to us through email. Thank you for choosing S!LLY